Returns/Replacements/Refunds

Changed your mind? If you aren't satisfied with your purchase, you can return the product within 30 days, and we will happily refund the purchase price, shipping not included. Follow the steps below to return a product:

1. Submit a completed Return/Replacement form: https://www.jtidist.com/retail-return-replacement
2. Within 5 business days, you will receive an email with instructions for returning your order/product.
3. Ship your unused product in its original packaging along with the original packing slip.
4. Once your return has been received, your credit card will be refunded within 10-14 business days. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

• You can return most new, unopened items within 30 days of delivery for a full refund.
• Buyer is responsible for shipping the products back to the Tough1 warehouse (We recommend using a trackable shipping method).
• Individual products may be excluded from this guarantee. Check the product description before you place your order.
• You can only initiate a return after an order has been marked as shipped.
• Shipping fees are refunded only if it is a defective product, products that were not described accurately, or incorrect orders.

• Shipping fees are refunded only if returns are: defective products, products that were not described accurately, or incorrect orders.
• The refund will be for the full value of the returned items, unless otherwise noted.
• Refunds for returned items will be applied to the original payment method. Upon receipt of your return items will be checked in and inspected. Please allow 10-14 days for your refund to reflect in your account. No cash refunds are allowed.

Full credit is given only on saddles that show no sign of wear. Do not cinch, adjust stirrup leathers, or ride in the saddle before checking the fit as these may blemish or stain the saddle. 

All JT International saddles are covered by the following 5-year limited warranty. If, because of defects in material or workmanship, a JT International saddle tree should break during normal usage within 5 years of the date of purchase, return it to JT International and we will repair (or replace it, if necessary) for a labor charge only. To qualify for this warranty, the purchaser must complete the saddle registration card and return it to JT International Dist., Inc. within 15 days of purchase.

We will be happy to exchange or give credit for an unused blanket. We are unable to accept dirty blankets in return due to health reasons. (Place a clean sheet under your blanket when checking for proper fit).

If your Pro Pick Stall Fork head is within one year of purchase (with normal usage) JT International Distributors Inc. will replace it at no charge. Contact our customer service team to begin the return process: https://www.jtidist.com/retail-return-replacement