Damaged/Defective Products

A defective item is one that is inoperable but has no apparent damage or a defect in material or workmanship. If believe you have received defective merchandise, please submit a return/replacement request here: Retail Return/Replacement Form

Defective merchandise will be considered the property of JT International and will be replaced.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact JT International immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize your chances of making a claim, and you may not receive credit for the return.

• Normal wear and tear
• Accidental damage, faults caused by negligent use, lack of care, or neglect
• Use of saddle and/or equipment for anything other than equestrian pursuits
• Use of parts or accessories other than those produced or recommended for a JT International product
• Repairs or alterations carried out by third parties, not in accordance with JT International recommendations
• The fit of the saddle or product itself

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

JT International makes no representations or warranties of any kind, expressed, or implied including, but not limited to, implied warranty of merchantability and implied warranty of fitness for a particular purpose. JT International hereby disclaims and expressly excludes all warranties as allowed by applicable law. The limited warranty provided by JT International is the sole and exclusive warranty provided. JT International is not liable for any special, incidental, or consequential damages, including any loss of profits or other commercial loss.